Zaffre HRM is an all-in-one HR and operations software platform by Zaffre Tech. It unifies HR, payroll, attendance, leave, remote-work monitoring, procurement, petty cash, project management, helpdesk and secure client communication in one connected system. Its standout feature is a dual payroll engine that runs local (PKR) and remittance (foreign currency) salaries in a single payroll run.

Who is Zaffre HRM for?

Small businesses, startups and growing companies of 5 to a few hundred employees — particularly those that have outgrown spreadsheets and disconnected SaaS tools. Strong fit for Pakistan-based companies and any team paying employees in multiple currencies.

What makes Zaffre HRM different from other HR and HCM platforms?

Most HR platforms cover HR and payroll well but leave operations (procurement, petty cash, projects, helpdesk, remote monitoring, client communication) to other tools. Zaffre HRM includes those natively and links every module together — a leave approval updates attendance and payroll, an employee exit triggers asset recovery and final settlement, and a client onboarding flows into billing. It also has a market-unique dual payroll engine.

Does Zaffre HRM support payroll in multiple currencies?

Yes. The dual payroll engine runs local-currency (PKR) salaries and remittance-currency (foreign) salaries together in a single payroll cycle — this is the platform's signature feature and is rare in the market.

Does Zaffre HRM include remote employee monitoring?

Yes, natively. A Tauri-based desktop agent captures login/logout, active hours, application and website usage, and periodic screenshots, and powers productivity-based attendance. It is not a third-party add-on.

Does Zaffre HRM have a mobile app?

Yes — a companion mobile app (Expo / React Native) for attendance, leave, payslips, chat and approvals, with real-time push notifications via FCM.

How is Zaffre HRM priced?

Transparent per-employee, per-module monthly pricing. Modules can be turned on or off per company. Designed to be cheaper in aggregate than the 6+ tools it replaces.

Where is Zaffre HRM based?

Zaffre Tech, the company behind Zaffre HRM, is headquartered in Pakistan and serves customers globally — with strong adoption in Pakistan, UAE and Saudi Arabia.

Helpdesk Software Pakistan 2026 | Internal IT + HR Tickets

Walk into any 50-person Pakistani SMB and ask "where do employees log IT issues?" The answer is usually "WhatsApp group" or "email to Bilal." Both are how requests get lost. A real internal helpdesk routes, tracks, escalates, and resolves — and surfaces patterns you would never see otherwise. Here is what to look for.

What internal helpdesks should handle

IT requests

Hardware issues (laptop slow, screen broken, peripheral missing)
Software issues (cannot log in, error on system X)
Access requests (new system access needed)
Email issues
Network / Wi-Fi issues

HR requests

Salary slip queries
Letter requests (experience, employment, salary)
Document upload requests
Policy clarification
Insurance / medical claim queries

Admin requests

Facility issues (AC, water, cleaning)
Stationery / supplies
Visitor pass
Parking issues
Repair requests (chair broken, drawer stuck)

The 6 things real internal helpdesk must do

1. Easy ticket creation

From mobile app or web. Category picker, description, optional photo. 30 seconds. Anything more friction-heavy and people revert to WhatsApp.

2. Auto-routing by category

IT ticket → IT team queue. HR ticket → HR team queue. Admin ticket → admin team queue. No one routing manually.

3. SLAs per category

Acknowledge within X hours, resolve within Y hours, escalate if either is breached. SLAs configurable per category and priority.

4. Status updates

Requester sees current status — submitted, in progress, resolved, closed. Push notifications on status changes.

5. Knowledge base linkage

Common questions (how do I reset my email password, how do I request a salary letter) get answered by AI from the knowledge base before becoming tickets. See: ESS guide.

6. Reporting and patterns

Monthly: how many tickets, by category, by team, average resolution time, breached SLAs. Patterns surface root causes — "60% of tickets last month were Wi-Fi" tells you to fix the Wi-Fi.

WhatsApp-group helpdesk problems

No ticket — request scrolls off the top of the chat
No routing — requester pings @everyone or random person
No status — "any update?" every 3 hours
No SLA — resolution depends on who feels like responding
No history — three months later you cannot find the resolution
No metrics — cannot measure what is going wrong systematically

What internal helpdesk software unlocks

Reduced response times (because SLAs are visible)
Fewer dropped requests
Patterns visible — fix root causes instead of repeated symptoms
Knowledge base grows naturally from resolved tickets
Audit-ready history of all internal support work

Integration with HR system

Helpdesk benefits from sitting on the same data layer as HR:

Auto-knows the requester's department, role, location
Salary slip request can pull data automatically
Letter requests can be auto-generated for HR review
Asset-related tickets (laptop broken) can update asset register
Access requests can route to IT for actioning

The Zaffre HRM helpdesk fit

Zaffre HRM helpdesk covers IT, HR and admin ticket routing, SLAs, status updates, AI-assisted self-service, and reports — integrated with the rest of the platform so the ticket knows who the requester is and what they have access to.

Book a demo to see the helpdesk workflow live.

Helpdesk Software in Pakistan — Internal IT + HR Tickets