Operations · Glossary
Help desk
A ticketing system for internal employees to report issues and request support.
Full definition
A help desk is a ticketing system where internal employees report issues, request support and track resolution. It is the operational backbone of IT, HR and admin support functions. Zaffre HRM’s help desk handles category-based routing to specialised teams, multi-level approval, SLA tracking and an immutable activity log per ticket.
See also
Help desk in practice
See how Zaffre HRM implements help desk across HR, payroll, attendance and operations.
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