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Compliance · Glossary

SLA (Service-Level Agreement)

A published commitment to availability, performance or response time — typically expressed as a percentage.

Full definition

An SLA (Service-Level Agreement) is a published commitment from a service provider to its customers about availability, performance or response time — usually as a percentage (e.g. 99.9% uptime). It is the contractual companion of the public status page. Zaffre HRM operates to a 99.9% SLA with measured 99.97% uptime over the last 90 days.

See also

SLA (Service-Level Agreement) in practice

See how Zaffre HRM implements sla (service-level agreement) across HR, payroll, attendance and operations.

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